Last updated: May 3, 2026
Monthly subscriptions are non-refundable once the billing period has started. You can cancel any time and you'll keep access until the end of the current period. Annual VIP plans may be refunded on a pro-rated basis within 30 days at our discretion.
If your provider cancels or no-shows, the credit is restored automatically. If you cancel at least 24 hours in advance, the credit is preserved. Same-day cancellations may consume a credit.
Tips are final once paid out to the provider. If you tipped by mistake, contact hello@arisgrooming.com within 24 hours and we'll do our best to help.
If you have an issue with an appointment or provider, please reach out to hello@arisgrooming.com before disputing the charge. We mediate between clients and providers and can comp credits when warranted.
You are not charged for an Adolescence subscription until the provider confirms the child's age in person. If verification fails, the subscription is cancelled with no charge.